We did our best to answer all the common questions below, but please feel free to contact us at firstname.lastname@example.org or our CONTACT US page if you have any additional questions or comments.
ORDERS AND SHIPPING
HOW LONG UNTIL I GET MY ITEM?
Our normal shipping times are usually 2-20 business days, depending on the product purchased and the destination. In most cases, USA orders take 2-4 business days to arrive, and international orders 5-15 business days. Please note that in some instances shipping times can take longer due to delays in Customs and the local post/courier, and/or due to uncontrollable COVID-related issues. See the Shipping Policy page for more details about shipping times and rates.
Please note that due to Covid-19 shipping times to certain locations may be affected due to stricter processes and shortage of postal and customs staff by the receiving countries.
WHY IS MY SHIPPING STATUS NOT UPDATING?
In some instances a tracking number may be enabled for tracking a couple of days after it is issued (but don't worry, once the number is issued, even if it is not enabled yet, the package is already making its way to you). Every stage of the shipping process is updated in the tracking system once it is finished. Some stages may take longer than others - such as the transport itself, or customs clearance. During these stages the shipping status will not update, and will change only once the stage is complete.
If you feel that your order is being delayed more than it should be, please don't hesitate to contact us.
I NEED TO MODIFY/CANCEL MY ORDER - WHAT DO I DO?
We are only able to make changes or cancellations to your order if it has not been shipped yet. If you want to change anything in your order, please contact us via email (email@example.com) within 24 hours after placing your order. If the order has already been shipped out, we unfortunately can no longer make modifications to your order. Please note that some orders are shipped out less than 24 hours after the order is placed.
If you wish to cancel your order and it has already been fulfilled, you may return it once you get it as per our Refund Policy.
HOW DO I KNOW MY ORDER HAS BEEN CONFIRMED?
Shortly after you place your order you will receive an order confirmation email with the details of your order. In this email, you will be provided with a unique order number, and a list of the item(s) you have ordered. If you did not receive this email, please check your spam folder and contact us if necessary at firstname.lastname@example.org
DO YOU SHIP INTERNATIONALLY?
Yes we do. We ship almost anywhere in the world, except to the few countries to which shipping is very expensive or takes too long. If you are unsure regarding your country, please contact us for more details. If we do not ship to your country you will be prompted at Checkout, before completing your order. There is no way you will be able to pay for an order if you are located in a country to which we do not ship.
HOW MUCH IS SHIPPING TO MY COUNTRY?
Shipping costs vary depending on the product and destination, but generally shipping costs range from $4.95-$14.95 USD. In any case, the shipping cost for your order will be displayed in the Checkout page before you complete your order. Please see our Shipping Policy page for details about shipping rates.
However, keep an eye out for our FREE WORLDWIDE SHIPPING promotions we hold every once in a while!
I ORDERED SEVERAL ITEMS IN ONE ORDER BUT RECEIVED THEM SEPARATELY. WHY?
Although we try to avoid this as much as possible, due to logistical reasons and shipping restrictions sometimes products from the same order need to be shipped separately. In any case, all items should arrive within our stated shipping times. If for some reason the items do not arrive when they should, please contact us at email@example.com
SHOULD I WORRY ABOUT HAVING TO GIVE PERSONAL AND CREDIT CARD INFORMATION ON YOUR SITE?
No, you have absolutely nothing to worry about. Our checkout process is completely safe. We have SSL (Secure Socket Layer) certificates for maximum security, to ensure full safety of all of your information. Additionally, as per international privacy regulations, you may request to see the personal information about you that we have (name, address, email), and request to have it deleted (see below for additional information).
I RECEIVED A DAMAGED ITEM - WHAT DO I DO?
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at firstname.lastname@example.org and we will be happy to work with you to remedy the situation.
WHAT IS YOUR REFUND POLICY?
Please see our Refund Policy page.
DO YOUR PRICES INCLUDE ANY IMPORT/CUSTOM TAXES OR OTHER TAXES?
No they don't. In some cases, products from outside of your home country require additional taxes, such as import taxes and customs, to be paid. This depends on the product and destination country. Also, domestic taxes may apply in different scenarios. Any and all such taxes will be under the responsibility of the customer only, and CoreMasters will not be held responsible for these.
WHAT PAYMENT METHODS CAN I USE?
We accept payments via major Credit Cards (Visa, Mastercard, or American Express), as well as digital payment methods. Aside from mention above, we do not accept any payment method (Cash On Delivery, Checks, etc).
I HAVE A DISCOUNT CODE - HOW DO I USE IT?
After adding your items to cart and clicking "Checkout" you will be redirected to the Checkout page, in which the order summary is displayed (right column) and all your shipping information and payment details are entered. Within the order summary there is a dedicated field to enter your discount code. Once the code is entered, click Apply and the discounted price will appear.
WHERE ARE THE PRODUCTS SHIPPED FROM?
As we have business partners and logistics centers in different countries, some of our products are produced and shipped from the United States, and some from Europe and Asia.
WHY IS THE PRICE I SEE IN THE WEBSITE DIFFERENT THAN THE PRICE I SEE IN CHECKOUT?
Prices in the store may be displayed in your country's local currency. If you wish to see the price in a different currency, you can change this using the currency changer at the corner of the screen. The currency in the checkout page is always displayed in USD.
HOW CAN I GET MORE DETAILS ABOUT YOUR FUTURE PROMOTIONS AND PRODUCTS?
If you want to stay up to date on our promotions and products, please sign up to our newsletter (in the footer of any page in the website) or write to us at email@example.com and we'll add you to our subscribers list.
WHERE ARE YOU LOCATED?
Our main office is located in Pittsburgh, PA. We use 3rd party logistics companies from around the world to handle shipping and returns.
AT WHICH POINTS DO YOU COLLECT MY PERSONAL DATA AND WHAT IS IT USED FOR?
The personal data we collect from you is by consent only. At no point do we collect any information about you which you do not agree to give. Personal data is being collected at the following instances, after your agree to give it to us:
NOTE: any payment data, such as credit card number, is not collected by us, but rather by a third party payment gateway (Paypal or Credit Card), which complies with all privacy and security regulations.